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FAQs

  • Do I need to set up an account to place an order?

    Making an account is not necessary as you can use a guest account to make purchases at the website without registering yourself. However, we at Maria B. understand the importance of your time, therefore creating an account with us gives you access to the following benefits:

    • Manage your account details, track your order status and review past purchases
    • Save your shipping details for future purchases and a faster shopping experience+
    • Be informed about our latest stock, special online promotions and discounts!
  • How do I place an order?

    Orders can be placed while navigating our website as a registered user or even as a guest user. On any product page, select your color/size choices (if applicable), choose quantity and then press the “Add to Cart” button. This will open up your shopping cart where you may choose to continue shopping, or head on to checkout. On the checkout page, you may add or confirm your personal and shipping information, select payment options, enter any discount vouchers (if applica.ble) and review your order before selecting “Place order now”.

  • What kind of payment methods do you accept?

    Our secure payment services allow for VISA, MasterCard, American Express and even PayPal to be used for payment. All your details and your data will be securely transmitted from end-to-end via SSL encryption. This gateway will be open and active shortly.

  • How do I know if Maria B. has received my order?

    After you place your order on the website, an acknowledgement email will be sent to you from Maria B. to confirm that your order has been placed. This will not, however, indicate if the order has been shipped. That information may be confirmed under “My Orders” in your Account Dashboard.

  • How can I track my order?

    As soon as your order is placed, you will be mailed a tracking number with the order confirmation email. All you have to do is open your account on the Maria B. website, and you can see your order status against that tracking number. You may also call our Customer Care at +92-423-577-200 or email at help@mariab.ae with the tracking number information to find out the status of your order, especially if you checked out as a guest.

  • How long will it take for my order to be delivered?

    We use DHL to ship to virtually any address in the world between 3 working days from the date of dispatch. Generally all orders are dispatched from our warehouse within 1 business day, except when there is a delay from the supplier. Maria.B. Designs cannot be held responsible for delays that may occur during transit or delays from the supplier, however we shall notify you if we are aware of any foreseeable delays. Delivery information such as Customers Name, Location Address and Contact Number will be stored for delivery purposes. Other personal identifiable information will not be stored.

  • What are the shipping charges?

    These are applied per product and vary from country to country. The minimum charges are calculated for you and are shown on the Final Review of Your Order page, before you pay for the good. The final delivery charge will be calculated prior to the dispatch of the product(s) and if different from the charge shown on "the final review of your order" page, you will be informed of the final delivery charges.
    During special promotions, costs and delivery times may vary. This will be displayed within the terms of the promotion.

  • How much are the custom duties/Taxes levied?

    When ordering goods from MariaB.com for delivery overseas, you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.
    Additionally, please note that when ordering from Mariab.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

  • What if my merchandise does not fit?

    Please you can get in touch with our Customer Care at help@mariab.ae to return the item or exchange it for the correct order.

  • What if an incorrect/damaged item is delivered to me?

    Although we take extra precautions to ensure that each order is in mint condition, should an unfortunate mishap occur, you can get in touch with our Customer Care to return the item or exchange it for the correct order. Exchanges/Returns are governed by our Exchange/Return Policies.

  • What if an incomplete order is delivered to me?

    Full care is taken to ensure that no incomplete order is shipped out. However, in case such a mishap does occur, you can get in touch with our Customer Care to identify this issue and we will rectify it at the earliest, at no extra charge.

  • What is the procedure for cancelling an order?

    Order cancellation is dependent on whether or not it has been shipped. Send your order cancellation request to help@mariab.ae. If the order has been shipped, however, you may return/exchange the product in accordance with our Exchange/Return policies.

  • How do I know if an item is in stock?

    You can find all details about a certain product next to it. If an item is not available, the product page will identify this. For queries and special requests concerning sizing and/or availability, please call or email our Customer Care.

  • The item I want is out of stock. What do I do?

    Sometimes, highly popular items may temporarily run out of stock. As our stocks are continuously updated, please keep checking the Maria B. website regularly to remain abreast of updated stock content.

  • How do I know what size will me?

    Please refer to our Size Chart. For further help, please contact our Customer Care.

  • The item I want is out of stock. What do I do?

    Sometimes, highly popular items may temporarily run out of stock. As our stocks are continuously updated, please keep checking the website regularly to remain abreast of updated stock content. For queries and special requests concerning sizing and/or availability, call our Customer Care at +92-423-577-200 or email at help@mariab.ae

  • What are cookies and how do they affect me?

    In short, a cookie is a tiny amount of information stored on your computer by your web browser to track your movements within websites. We use cookies to keep track of the frequency of your visits to our website, the contents of your shopping cart, purchase history and to deliver specific content designed to give you a uniquely personalized shopping experience as well trying to save your time.

  • I have a comment/suggestion regarding your product/service, what do I do?

    Please don’t hesitate in writing to us or contacting our Customer Care with your comments and suggestions. We highly value any and all feedback from our customers and fans!