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Policies (International)

Return and Exchange

1. All products purchased from www.mariab.ae can be exchanged within 15 days only if:

  • The item(s) is faulty, damaged or defective at the time of delivery.

2. Please write to us and email pictures of the defective item to help@mariab.ae or call us at +92 3211224333 within 3 days of purchase in case you want to raise a dispute. MARIA.B will look at each dispute on an individual basis and will make every effort to be fair to both parties.

Once we receive the item our team will review the damage-once the dispute is settled fairly we will issue a replacement of the same value against the product mentioned in the invoice. Replacement will be sent in case a defected/faulty/damaged item is shipped both domestically and internationally.

There are certain circumstances where it is difficult for us to support returns & exchanges. Such situations include but are not limited to the following:

  • Exchange request is made after the stated time frame/limit.
  • Product is damaged because of use.
  • Product has been tampered with.
  • Anything is missing from the package including price tags, labels, original packing etc.

MARIA.B does not offer a “refund” or “money back guarantee” on purchased items.

A “refund” may only be issued if:

  • The order is cancelled before MARIA.B starts processing the shipment.
  • The transaction does not verify the security checks and MARIA.B does not process the order
  • MARIA.B cannot process the order for some reason. Reasons may include the item is out of stock, pricing errors or credit card or pay pal payment is declined.

Order cancellation

1. You may cancel your order within 24 hours of placing the order. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information.

2. Maria.B may cancel orders for any reason. Common reasons may include: the item is out of stock, pricing errors or credit card or pay pal payment is declined.